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September 3, 2025

The American Bankers Association Foundation and FBI today released a new infographic aimed at educating the public about the growing threat of deepfake scams.
The infographic highlights how AI-generated or manipulated media, including images, video and audio, can be used to impersonate trusted individuals. According to the FBI, more than 4.2 million fraud reports have been filed since 2020, resulting in over $50.5 billion in losses, with a growing portion stemming from deepfake scams.
“Deepfakes are becoming increasingly sophisticated and harder to detect,” said Sam Kunjukunju, vice president of consumer education for the ABA Foundation. “This infographic provides practical tips to help consumers recognize red flags and protect themselves from these deceptive schemes.”
“The FBI continues to see a troubling rise in fraud reports involving deepfake media,” said FBI Criminal Investigative Division Assistant Director Jose Perez. “Educating the public about this emerging threat is key to preventing these scams and minimizing their impact. We encourage consumers to stay informed and share what they learn with friends and family so they can spot deepfakes before they do any harm.”
The infographic is the newest addition to ABA and the ABA Foundation’s suite of consumer education and fraud prevention resources. As a part of this broader effort, ABA will relaunch its free #BanksNeverAskThat and #PracticeSafeChecks public awareness campaigns in October, which use attention-grabbing humor and other engaging content to educate consumers about the persistent and growing threat of scams and check fraud, respectively.
The ABA Foundation also offers its Safe Banking for Seniors program, which provides bankers with free tools and resources to help educate seniors and caregivers on how to prevent elder financial fraud.
ABA: Bank marketers as revenue generators
The alignment of marketing departments with commercial priorities is a shift that makes dollars and sense.
September 4, 2025 | Khalil Garriott

In the modern-day banking environment, one bank’s missed opportunity to fortify a relationship with a commercial client means a gain in revenue for its competition.
“Our lenders cultivate deep client relationships, while our marketing team reinforces those connections in the broader community,” says Shanna Cahalane, SVP and director of marketing and community development at Reading Cooperative Bank in Massachusetts. “Together, we create moments and memories that turn customers into advocates and partnerships into lasting legacies.”
The alignment of marketing departments with commercial priorities is a shift that makes dollars and sense.
This shift between brand marketing and product marketing is a noticeable distinction for practitioners doing the everyday work. Marketers should be more product-focused than they traditionally have been.
“Brand awareness is the key to starting revenue generation, then it’s about leveraging the value proposition — our employees and lenders — with proper content to the communities we serve,” says Jan Phalen, CFMP, chief marketing officer at First State Bank in Illinois.
It’s a dynamic that also reflects a change in mindset. Marketers are not in competition with the sales team; they are all on the same team, competing against the competition.
At the ABA Bank Marketing Conference, Sept. 15-17, a session about the role that marketing plays for developing commercial revenue will cover this pertinent topic. Attendees will hear from panelists who have grown deposits through niche communities, repurposed content for thought leadership, and used event dollars for revenue growth.
“While brand is still foundational, marketers today are more involved in understanding how products are delivered, how they fit into the customer journey and how they support broader sales goals,” says Theresa Wendhausen, first VP and director of marketing and communications at First National Bank and Trust in Wisconsin.
Trust, a core principle in banking, is an undercurrent within this trend. As many bank marketers expand their remits to include revenue growth, they should prioritize earning the trust and support of their commercial banker teammates. Same team, same bank, same mission.
Cahalane says, “At our bank, ‘We Show Up’ is more than a motto; it’s a deeply held philosophy that defines how we serve our communities. It unites our commercial lenders, marketers and community development teams in a shared commitment: to support local businesses not just in parallel, but in partnership.”
Showing up for customers, current or prospective, can take the form of small actions like a media mention or an email referral that potentially have big future impacts.
“From client ribbon-cuttings to neighborhood cleanups and cultural celebrations, our commercial lenders and marketers are visibly, actively engaged,” Cahalane says. “This united front amplifies our brand presence — not just as a financial institution, but as a trusted, reliable community partner.”
While lenders provide access to capital, marketers extend that reach, Cahalane notes. With deposit growth top of mind for bank marketers in 2025, customer acquisition sits in the middle of the Venn diagram between marketing teams and sales teams.
“The role marketing plays in developing commercial revenue is vital to the institution,” Phalen says. “We continue to discuss a blueprint for our lenders that includes marketing and the resources we can provide to help reach our collective goals.
“It’s creating an atmosphere that lets [commercial lenders] know we contribute so much more than pens and koozies.”
As marketing shifts to be more heavily involved in revenue growth, traditional brand awareness isn’t waning in importance. Bank marketers have added extra focus areas: product delivery and positioning, customer journey and experience, and broader business outcomes.
“It means stepping back and looking at the full customer experience — from first impression to long-term, ongoing engagement,” says Wendhausen, a faculty member of the ABA Bank Marketing School.
Wendhausen, also an advisory board member of both the Bank Marketing School and Bank Marketing Conference, has noticed a trend of more CMOs also becoming chief revenue officers at banks. It reflects a greater need for cross-functional leadership.
“As marketing becomes more data-informed and integrated into business planning, leaders in this space are being asked to oversee revenue-driving strategies, not just communications,” she observes.
Bank marketers who embrace their department’s holistic view across brand, product and sales — and do it cohesively — are the ones whose banks will deliver results.
“If lending is the bonfire, you need deposits — the wood — and marketing — the accelerant and matches — to make it burn,” Phalen concludes.
Full Article
BankNews: Community banks leverage products, service and timing to achieve high performance
September 4, 2025 | Steve Dinnen
A reasonable measure of a bank’s performance is its return on asset ratio. As of mid-July, banks across the nation collectively reported ROA of 1.16 percent, according to Bauer Financial. Community banks came in at 1.13 percent.
Achieving a ratio at the top of your peer group is easier said than done. And yet, most banks are turning in credible ROAs these days. Reviewing call report data, BankBeat found 27 banks in the region that topped 2.5 percent pre-tax. We narrowed our research to banks with more than $50 million in assets, but fewer than $1 billion. We used year-end 2024 numbers.
We spoke with leaders at six of these banks to glean some knowledge about what they are doing to earn these impressive numbers. This is what they said:
There aren’t a lot of people in Aurora County, S.D. — just 2,747 according to the latest Census. There are way more cows — nearly 40,000 — and buying and selling them at a time of record high prices has been good for cattle ranchers and the bank that supports them.
“We’re running pretty hot …,” said Charles Christensen, president of Farmers and Merchants State Bank, of Plankinton, S.D. “Loan demand is strong. There are a lot of cattle feeders in our area.”
Farmers and Merchants, with both the headquarters and its lone branch in Aurora County, had $160 million in assets at year-end 2024 and posted an ROA of 2.63 percent. Christensen teased that “we’re doing a little bit better so far in 2025.” (Cattle prices have steadily climbed this year).
Farmers and Merchants handles commercial and consumer loans. But this is ag country, both for ranching and farming. Christensen had just finished speaking with a farmer who was well diversified, with 1,000 acres of corn, 800 acres of soybeans, 500 acres of wheat, 200 acres in alfalfa and the rest as grass land to feed cows. That totals 2,500 acres, a sizable farm to be sure, but typical to the area. Cattle feeders run to 6,000 or 7,000 acres, sometimes more. Land prices have been on a long upward trend, so that helps support loans.
The bank also finances farm equipment and strives to stay competitive with equipment lender AgDirect. Luckily for this sector, tractors and combines have not fallen into the zero-percent rut that auto financing has found itself in.
Cattle loans are typically short term. The bank either creates a new loan for a subsequent borrowing, or extends the maturity on an existing loan. Either way, the interest rate may change. And the paperwork?
“There’s a lot of paper pushing,” Christensen said. Fortunately, he said the bank tends to “run pretty lean” on efficiency. At the close of Q1, the bank’s efficiency ratio was 41.50 percent, with almost $12 million in assets per employee.
Patience proves to be a virtue for Iowa bank
It’s been a long time coming — a very long time — but finally all those loans that State Central Bank made during the Great Recession of 2008-09 have flipped from under-performers to performers. The result is that this $52 million bank, in Bonaparte, Iowa (population 357) has posted an ROA of 4.5 percent.
Dan Logan, president and CEO of State Central, said the bank got roughed up by a lot of participation loans. It jumped into commercial real estate and found itself taking part in multi-family projects in Florida, some 1,400 miles from its home turf in southeast Iowa. There were loans in Utah, loans in Washington, D.C. There was a loan to a dredging company working on canals in the Florida Keys.
“I don’t think I saw a dime off that one,” Logan said. When appraisals got marked down from full value by 50 percent, well, tough times came to State Central. They closed offices and departed Keokuk, the Mississippi River town that is the hub for this corner of Iowa.
State Central worked with borrowers. Logan said they got tangled up with a condo project in Sarasota that was left unfinished but they worked with the broker and he even remembers some dealings with Home Depot to get the project completed.
“We have stayed with our customers, and almost went broke doing it,” Logan said.
State Central is one of the oldest family-owned businesses in the United States. It was chartered in 1858 in Keokuk and since 1890 has been owned by the Logan family. Dan Logan is the fifth generation.
The Florida housing market is nowhere near the train wreck of 2008-09, but nowadays State Central is not inclined to have any part of it. Or any far-off loan, for that matter.
“We’re staying local this time,” Logan said. “We stay with people we know.”
The bank believes in small business and visits borrowers. It has moved back into Keokuk. It still does long-term business loans, in the 20-year range although Logan said “we like to do 15 years if we can.”
Loans are typically interest-only until the project is built out. They carry no penalty for early payoff. The trick now, Logan said, will be to keep that ROA up with today’s loans.
Lots of opportunity under Montana’s big sky
Freedom Bank operates in a small town in a big valley tucked into a great big state. The Columbia Falls, Mont., bank with assets of $139 million, specializes in small business loans, seeing them as an opportunity to fill a space that President Don Bennett thinks big banks overlook.
Small business would make sense as there aren’t any categorically big businesses, per se, in Freedom Bank’s 5,000-population home town (a 1,500-employee aluminum smelter closed in 2015). There are lots of small businesses, though, with many catering to the tourism industry. The timber industry and aluminum have given way to tourism — Columbia Falls is almost at the doorstep of the entrance to Glacier National Park. The Flathead River that runs along the south and east edge of town is known for “excellent fly fishing,” and the town has an outsized number of motels, and bed and breakfast inns that serve anglers and park visitors.
So Freedom Bank works with people and businesses tied to tourism and the general economy. Landscapers, small manufacturers, rain gutter installers and even lawn mowing services will be heard out.
“There’s nothing too small that we won´t take a look at,” said bank CEO Don Bennett.
Most of the loans are at variable rates. If they are fixed, Bennett said they typically reset after three years. Loans typically are made only to local businesses, although in the past Bennett said they have teamed up with other Montana banks for loans elsewhere in the state. There are 115,000 people in Flathead County, where the bank operates, so there are enough people, and businesses, to keep loan officers busy. There seems to be as much paperwork involved with a small loan as a big one. To make the process more efficient, Freedom uses a software package that Bennett personally designed around the time he founded the bank in 2005. The entire process is automated. Bennett calls this AMP loans, for Advanced Management Platform. It’s proprietary, although he said he has sold it to a few other banks elsewhere in the country.
Freedom Bank´s ROA for 2024 came in at 2.65 percent. Through June of this year it has risen slightly, to 2.72.
Bennett said good management of the net interest margin (5.76 percent at the end of Q1) has helped support the ROA.
Minneapolis bank at center of national mortgage network
A lot of companies claim they are unique — maybe in their service, or product, or the way they pay attention to customers. Luminate Bank, in Minneapolis, may actually live up to that boast by CEO Marc Campbell due to its concentration on home loans in Minnesota and across the country.
In 2024 Luminate, one of dozens of banks that have crowded into the Twin Cities, originated $3.5 billion of mortgage loans. They’ve done this by way of mortgage loan production offices in at least 21 states that feed loans to Minneapolis.
“We’re a relatively small bank with a big fee income generator,” said Campbell of the fees that come off all that mortgage lending.
Luminate has plenty of originators in Sun Belt states like Arizona and Florida, but it also hasn’t overlooked opportunities that lie in Kansas, or Delaware. The bank has a very experienced leadership team on its mortgage side, Campbell said.
Luminate covers the mortgage waterfront, with conventional loans and jumbos, refis, non Q-M, renovation and construction, and even reverse mortgages.
Campbell said Luminate — “We’re everywhere you need us to be” — takes some time during the loan process to try to coax those borrowers in Kokomo and Houston into signing on as customers of the bank. It has seen success, with assets topping the $400 million mark at mid-year after a start to 2025 at $335 million.
Its ROA has floated upward alongside the other growth areas and at year-end stood at 3.35 percent.
Luminate offers construction loans, which it keeps on its books. They’ll do an occasional portfolio loan, Campbell said. And they also work in the C&I and CRE spaces. Single family mortgages have an outsized presence, however. And with many states still lacking a Luminate loan office, that may be the spot where Campbell said “there are still opportunities for us.”
Nebraska bank stayed short on bonds, leaving funds for lending
Sometimes you just have to stand pat on your hand. When you’re dealt lousy cards, bide your time and maybe the other guy will come up with a crummier hand.
Heritage Bank in Wood River, Neb., basically stood pat on its money in 2021 and 2022, and did not buy long-term, low-yielding Treasury Bonds. Some banks were doing that at the time, as loan demand was slow and they wanted to put their cash to work if only for a small, yet safe, return. A 10-year Treasury bond sold at the start of 2021 carried a coupon rate of 0.91 percent.
“We didn’t buy five or 10-year bonds,” said Cam Moyer, president of the $580 million bank in central Nebraska. Moyer said they figured the rate was so low it just wasn’t worth tying it up for any length of time.
Heritage Bank´s ROA was very low at the time, because they were just sitting on cash. At 2.95 percent today, its ROA is a completely different story. Interest rates have risen, and once loan demand perked up they’ve found they have the money to loan out at 7 percent.
“That’s the gist of it,” Moyer said. “We’re not doing anything special… We were not buying three-year bonds at 25 bps.”
Moyer is proud to say Heritage Bank doesn’t have any low-yield bonds on its books. Banks that bought them are now stuck with them, Moyer reasoned, unless they want to take a hit on an early cashout. Absent that, they have tied up money that could otherwise be loaned out at today’s better rates.
Heritage Bank covers a lot of territory in central and south central Nebraska. Its branch at Broken Bow is 156 miles from its branch at Norfolk. In between are a lot of farms, ranches and feedlots, so the bank plays to its strong suit of ag lending. Here, Moyer said loan demand is up a bit. Cattle prices are hitting new highs every month, although corn (it is the Cornhusker State, after all) and soybeans are under pressure. But the bank has the money to loan, and isn’t tied down to those bonds. It works very efficiently, said Moyer, which plays into the solid ROA.
Loyal customers fuel North Dakota bank’s strong financials
Covid, in a roundabout way, takes a big share of the credit for the 2.72 ROA that the First State Bank of Golva has reported to the FDIC. Or maybe post-Covid, but in any case it showed the $107 million bank that the mutual loyalty between it and its customers has been beneficial.
Dee Ann Baertsch, president of the bank in far western North Dakota, explained that she was presented with a problem in 2022 when interest rates began to rise. Indeed, the Federal Funds rate that started January of 2022 at 0.08 percent had climbed to 1.68 percent by July. By year’s end, it had spiked to 4.10 percent. (It topped out at 5.33 percent in December, 2023, and has backed off a bit to now stand at 4.33 percent).
This surge in interest rates led banks to raise their savings rates — a lot. Almost overnight it became common to see CD rates offered at 5 percent, maybe 5.5 percent. And these rates were being advertised nationally, as electronic banking had taken hold and deposit-hungry banks in Florida and Texas were soliciting new accounts from New Jersey and Illinois, and North Dakota. So customers of First State Bank could easily move their money to any of these high-CD banks, which sometimes offered bonuses if the new customer opened a checking account and set up an auto deposit program.
First State Bank didn’t get into the high-rate CD game. And it found that its customers didn’t run after them elsewhere.
“They were sticky,” Baertsch said of First State Bank clients. “They didn’t leave…,
“They could have chased those high CDs. They didn’t.”
So First State Bank maintained its asset base, and had cash on hand to loan when demand picked up. Their net interest margin runs around 4.0 percent, which bolsters that ROA. They have three branches in two of the sparsest counties in the nation — 2,855 people spread across 2,155 square miles. With Golva counting just 85 inhabitants, First State Bank may be able to claim their headquarters city as the smallest in the country to host a bank. But those inhabitants are loyal.
“We’re a small local ag bank,” Baertsch said. “We have a strong local base.”
Full Article
CISA News: Amazon disrupts Russian APT29 hackers targeting Microsoft 365
September 1, 2025 | Bill Toulas

Researchers have disrupted an operation attributed to the Russian state-sponsored threat group Midnight Blizzard, which sought access to Microsoft 365 accounts and data.
Also known as APT29, the hacker group compromised websites in a watering hole campaign to redirect selected targets "to malicious infrastructure designed to trick users into authorizing attacker-controlled devices through Microsoft’s device code authentication flow."
The Midnight Blizzard threat actor has been linked to Russia’s Foreign Intelligence Service (SVR) and is well-known for its clever phishing methods that recently impacted European embassies, Hewlett Packard Enterprise, and TeamViewer.
Full Article


The Scenes of South Dakota Calendar features photos of South Dakota submitted by South Dakota bankers, their family members, and customers.
These calendars are a great opportunity to thank your customers for their business and promote your bank or business. Your bank, branch, or business logo and name can be printed on each calendar to display in homes and businesses all year round. The SDBA logo is also included to emphasize the strength and security of South Dakota’s banking industry.
The Scenes of South Dakota Calendar is exclusive to SDBA member banks and associate members.
Deadline: September 18
If you have any questions, email Laura Norton or call the SDBA Office at 605.224.1653.

2025 SDBA IRA School

The Secure Act impacts two main topics: RMDs and death distributions. The SDBA’s 2025 IRA School on September 16-18, which will be offered in person in Sioux Falls, SD, will address these relevant changes. In addition, IRAs are one of the most complicated areas of bank personnel responsibility, and it is not possible to learn and understand everything. Continual education is necessary to ensure confidence. Working with IRAs is a process and must start with a strong foundation. This school can provide this foundation through a comprehensive curriculum.
Details & Registration
2025 Understanding Bank Performance
September 16, 18, 23, 25, 30, October 2, 7, 9 | Virtual
Participants will learn how to assess and analyze a bank’s financial performance by working with data from real institutions. Using financial statements from one sample financial institution along with statements from their own banks, participants will become familiar with the ins and outs of balance sheets and income statements and learn how to apply key performance metrics to the data presented in these documents.
Details & Registration
Attracting Larger Depository Clients by Becoming a Strategic Banker
October 15, 2025 | 10am-12:00pm CDT | Zoom
In an environment where every bank is chasing the same deposits, the real winners are the bankers who know how to turn every conversation into an opportunity. This 90-minute, high-energy session will give you the tools, strategies, and confidence to find deposits hiding in plain sight, while positioning your bank as an indispensable partner to your clients.
Attendees will leave with a clear, actionable framework to:
- Have deeper, more strategic conversations with clients that uncover real opportunities.
- Identify and target the clients and industries with the greatest potential for deposit growth.
- Build a network of Centers of Influence (COIs) who become advocates for your bank.
- Use critical depository metrics to guide impactful conversations that win trust — and deposits.
- Implement a follow-up system that keeps you top-of-mind and drives consistent results.
Details & Registration
Online Education

Participating in learning opportunities outside the bank can be challenging. Take advantage of the SDBA's extensive selection of webinars and on-demand training to enhance your banking expertise directly from your computer.
GSB Online Seminars OnCourse Learning SBS Institute ABA Training
Question of the Week
Q: Would our bank be required to obtain a Certificate of Beneficial Ownership on a guarantor to a loan?
A: Like so many BSA-related principles, this ultimately tends to be a risk-based determination that is reliant upon the bank's CIP, CDD, and other relevant BSA / AML policies, procedures, and past practices.
With that said, under 31 CFR 1010.230, the bank is required to establish and maintain written procedures that are reasonably designed to identify and verify beneficial owners of legal entity customers. A "legal entity customer," strictly speaking, is:
"[…] a corporation, limited liability company, or other entity that is created by the filing of a public document with a Secretary of State or similar office, a general partnership, and any similar entity formed under the laws of a foreign jurisdiction that opens an account."
As touched on above, the requirement applies to the bank's legal entity customer. So, generally, if the guarantor is simply guaranteeing a loan made to another entity (and assuming they are not also a borrower or co-applicant), they would not be considered to be "opening an account" under this rule (nor the “CDD Rule”) and therefore not strictly subject to the Beneficial Ownership Rule's requirements.
However, there is always the possibility that the bank's own CIP / BO / CDD policies / procedures may impose stricter requirements based on risk, so as always, the bank should be sure to review those in making this risk-based determination, as well.
Learn how to put compliance management solutions from Compliance Alliance to work for your bank, by contacting (888) 353-3933 or [email protected] and ask for our Membership Team. For timely compliance updates, subscribe to Bankers Alliance’s email newsletters.

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