AARP Offers New Training to Help Banks Fight Financial Exploitation of Older Customers
AARP had developed and launched a new training program to help banks detect and report financial exploitation of older customers. BankSafe is a free online platform designed to empower financial institution employees with the knowledge, skills and confidence they need to better understand and interact with older customers, identify signs of financial exploitation and take the right steps to protect the assets of older Americans.
Tailored to meet the unique needs and demands of frontline staff, the platform is an interactive, 60-minute training that employees can complete in one sitting or at their own pace as they choose among more than 25 education and training modules. As part of the BankSafe program, financial institutions can apply to have AARP verify that at least 80% of their frontline staff successfully passed the BankSafe training and confirm that they have a financial-exploitation escalation or reporting policy.
AARP will hold a live national webinar on Thursday, Oct. 3, at noon CDT for banks to learn about the BankSafe training. Participants will get a sneak peek of the training’s interactive learning modules and tools, including games, interactive videos, real-life scenarios and state-specific resources. Sign up for the webinar. Learn more about BankSafe.